Educational Discovery Tours
Frequently Asked Questions
How can we help you? Below is a list of our frequently asked questions. If you still have questions please feel free to give us a call at 1.800.544.4723 or send us a message.
Tour Registration and Payments
Refer to the registration flyer provided by your trip organizer for your unique trip link. Click on the link or scan the QR code to access your trip registration page. Select ‘Register’ to create an account (only click ‘Log In’ if you have previously registered for a trip on this platform). Add your preferred email address, create a password, agree to the terms, and click the ‘Create account’ button at the bottom of the screen. You will receive an email to confirm your email address. In this email, click the ‘Confirm Email Address’ button. This will take you back to the registration page to complete the registration process.
No. Online registration is required for all travelers. We can walk you through the registration process over the phone if you need assistance.
Only if you are 18 or older and paying for the trip on your own. Otherwise, your parent/guardian will need to complete your registration.
After the registration due date has passed, we will continue to accept registrations on a space-available basis. EDT will charge a “late-add” fee of 10% of the trip cost for travelers registering within 70 days before departure.
Many parents accompany their students on our trips. Before registering, please confirm with the trip organizer whether you can attend as a parent or chaperone.
EDT is okay with this as long as your trip organizer approves.
Yes. Anyone attending the trip must register online, including chaperones and teachers/staff.
In most cases, if you are attending a trip that requires a hotel stay, your price will be higher than your child’s price to accommodate you in a double occupancy hotel room. Additionally, adult admission fees are typically higher than those for students.
No. You can choose to pay in full or follow the monthly payment schedule at no additional cost. The initial deposit is required to confirm your space on the trip (refer to your group’s registration flyer for the deposit amount). For the remaining payments, reminders will be emailed to the account holder three days before each due date.
Log in to your account at https://edt.groupcollect.com/v2/auth/login to submit payments via credit/debit card or bank account. You can enroll in autopay if preferred.
Payments can also be made by calling 1-800-544-4723 to pay with a credit/debit card or mailing a check/money order to Educational Discovery Tours, 7050 Windstar Dr, Reno, NV 89523.
Visa, MasterCard, Discover, and American Express.
Yes, but only if you opt into autopay. If you decide not to enroll in autopay, you will need to log in to your account to make each payment.
EDT does not charge late payment fees but strongly encourages keeping up with the payment schedule to take advantage of lower monthly payments and ensure we have the necessary funds to make trip arrangements for your traveler(s).
Final payment is typically due seventy days before departure. EDT does not permit anyone with an outstanding balance to attend the trip.
Yes. You can share your account by logging in and clicking ‘Share Account’ at the bottom of the page. This allows them to view and edit traveler details, make payments, and cancel travel.
Yes. Once your student is registered, you will see a unique donation link in your account that can be copied and shared with individuals who wish to donate. A 4% processing fee applies.
Trip Protection and Tour Cancellations
Trip protection focuses on coverage for trip cancellations and interruptions, primarily covering non-refundable, prepaid expenses. Coverage options vary by provider. We strongly recommend purchasing a travel protection plan with a Cancel For Any Reason (CFAR) benefit. Any questions related to coverage should be discussed with the provider.
No. Trip protection is optional and not included in the price. Standard trip protection or enhanced trip protection with Cancel For Any Reason (CFAR) benefits can be purchased during registration.
You will have the option to select standard protection, enhanced protection, or decline protection during the registration process.
Please submit your cancellation request to [email protected] or log in to your account to request cancellation. Your email notification should include the name of the group and traveler(s) you need to cancel. Our cancellation policy will apply.
The following is EDT’s standard cancellation policy. Non-refundable payments made to a supplier on your behalf will be in addition to our cancellation fee schedule below.
If notice of cancellation is received:
- Between the Point of Registration and 60 days before departure: your deposit is non-refundable and non-transferable.
- Between 45 and 59 days before departure: 30% of the total trip cost is non-refundable and non-transferable.
- Between 15 and 44 days before departure: 50% of the total trip cost is non-refundable and non-transferable.
- Less than 15 days before departure: 100% of the total trip cost is non-refundable and non-transferable.
Trip Details
We will send itineraries and other materials to the trip organizer approximately three weeks before travel. The itineraries will include flight and hotel information, if applicable.
No. Besides flight times and approximate hotel check-in/check-out times, EDT does not provide a timed itinerary to travelers. Times can often vary due to flight delays, traffic, and even admission lines, and we want the group to be able to focus on the trip, not the schedule. The EDT Tour Manager will be responsible for time management.
During the Trip & Educational Tour
EDT provides each traveler with a trip itinerary including the hotel name, phone number, and check-in/ check-out times. You may contact your child when the group is expected to be at the hotel. In the event of an emergency, please call our toll-free emergency number: 1-800-601-4723.
Due to inherent liability concerns, EDT does not permit non-registered travelers to meet and follow the group. Additionally, non-registered travelers can detract from the experience for travelers who have purchased the tour package. We encourage you to register for the tour to partake in all group activities. Non-registered travelers will not be allowed to participate in any of the group’s designated tours, meals, hotel accommodations, admissions, or transportation.
Your EDT Tour Manager will inform you of group meeting places and times. If you become separated from the rest of the group, call the EDT toll-free emergency number, and we will assist you in locating the group.
Other
Monday through Thursday from 9:00 a.m. – 5:00 p.m. Pacific time. Our office is closed on major holidays. If there is an emergency and you need to reach us outside of business hours, please call our toll-free emergency number: (800) 601-4723.
We work with groups of all sizes! A minimum of 15 travelers is recommended to keep the tour cost-effective.
All groups are welcome! We have worked with groups of all types, from boys’ and girls’ clubs to adult wine enthusiasts.
EDT will coordinate with food vendors to accommodate your child as much as possible. If a safe option is unavailable, travelers can bring food. We encourage parents to join the tour if their child has a severe allergy or medical condition.
As long as your school allows it and you are registered for the trip. Please check with your trip organizer.